Accounts Receivable and Collections

Accounts Receivable and Collections

We take care of your customers and their payment obligations while taking care of your business.

AllianceOne is a Teleperformance company that offers a complete range of collection services and contact center solutions designed to meet our clients’ diverse needs. We have built an infrastructure of operational sites around centers of excellence, specializing in specific market areas and/or portfolio segments.

This infrastructure allows us to deliver programs ranging from outbound calling campaigns to inbound call answering and fulfillment services. We provide both first- and third-party services, incorporating a wide range of cost and service options that take full advantage of both domestic and international labor markets. In addition, we can service accounts throughout the revenue cycle.

With consumer debt and delinquency rates on the rise following COVID-19, AllianceOne ensures that businesses will continue despite economic disruptions. Our Accounts Receivables and Collections services eliminate obstacles in payment collections while bringing our client and their customers together for seamless and stress-free transactions.

image

Banking and Financial Services


Telecommunication and Subscription Services


Education and Government Services


Utility Services and Healthcare Providers and Payers

We leverage market-specific expertise.

Vertical market-specific data and our approach allow concentrated focus on each market and line of business, with operations supported by a dedicated decision analytics team. We provide industry-leading technology and access to expanded global operations.

Industry/Client-Specific Strategies

We work with our clients to create programs that match their specific portfolio characteristics.

Proprietary Client-Specific Analytics

Our Analytics team will review our client’s portfolios to adapt the company’s proprietary analytics, ensuring optimal performance.

Innovative Process Development Programs

As a leading Accounts Receivables and Collections Management provider, we are committed to investing in the development of emerging technologies and processes.

We take care of your customers and their payment obligations

We leverage market-specific expertise.

Vertical market-specific data and our approach allow concentrated focus on each market and line of business, with operations supported by a dedicated decision analytics team. We provide industry-leading technology and access to expanded global operations.

Industry/Client-Specific Strategies

We work with our clients to create programs that match their specific portfolio characteristics.

Proprietary Client-Specific Analytics

Our Analytics team will review our client’s portfolios to adapt the company’s proprietary analytics, ensuring optimal performance.

Innovative Process Development Programs

As a leading Accounts Receivables and Collections Management provider, we are committed to investing in the development of emerging technologies and processes.

Accounts Receivables Management

We are committed to developing the right program aligned with your unique industry and company needs.

As the global leader in the Accounts Receivables and Collections Management industry, we have worked with major companies in a variety of industries and segments. Our Account Receivables and Collections teams quickly contact customers in debt situations, identify the cause of non-payment, and implement a contingency payment plan consistent with your customer care and service strategies.

Welcome Calls and Non-Voice BPO Services


First-Party Collections


Third-Party Collections


Primary and Secondary Recovery Services

AllianceOne specializes in managing, analyzing, and acting on customer data to recognize and minimize risks, efficiently collect payments, and build stronger customer relationships.

AllianceOne specializes in managing, analyzing, and acting on customer data to recognize and minimize risks, efficiently collect payments, and build stronger customer relationships.

image (1)

Knowing our Numbers

Knowing our Numbers
Third-party placements
Knowing our Numbers
Collections
Knowing our Numbers
Industries
Knowing our Numbers
Delivery countries
image (1) (2)

We have a three-part collections operating model:

  • Collection Strategy
    We work with the client’s database to build customer segmentation profiles for contactability.
  • Collections Operations
    We have a comprehensive framework that ranges from first-party and third-party collections to specialized services.
  • Governance
    We maintain efficiency with regular reporting and analytics.

We maximize tools that improve conversions, reduce costs, and enhance customer retention.

Item 1
TP recommender: Our analytics platform that recommends available and cheaper products and services
Item 1 (1)
TP cube: A B2C dialer with a robust collections strategy input and a predictive dialing method
Item 1 (3)
TP interact: Our tool to help executive leadership make great business decisions, using analytics and AI-powered applications